Patient Advocates

Patient Advocates are available to help you with non-medical problems, special situations, needs or services, and interpretation of hospital policies and procedures. If you have any questions or comments, please call them at 229.228.8224.

Patient Representatives can:

• Assist patients with concerns, complaints and special situational needs
• Assist with preparation of Advanced Directives (medical power of attorney for healthcare, not financial)
• Educate and advise on patient “Rights and Responsibilities”
• Assist with finding emotional and spiritual support while hospitalized
• Assist patients and families with facility policies for patients
• Provide access to the John D. Archbold Memorial Hospital Ethics Committee
• Share information on community-based on-call Volunteer Clergy Service
• Assist patients with utility services and extensions
• Guide navigating the healthcare delivery system when families aren’t sure where to turn
• Provide central location for lost and found items​

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Kevin Cates
Lead Patient Advocate
kmcates@archbold.org

Patients or family members with questions, comments, or complaints should contact the Patient Advocates at 229.228.8224.