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Patient Advocates

Patient Advocates are available to help you with non-medical problems, special situations, needs or services, and interpretation of hospital policies and procedures. If you have any questions or comments, please call them at extension 229.228.2782 or 229.228.8086.

Patient Representatives can:

  • Assist patients with concerns, complaints and special situational needs
  • Assist with preparation of Advanced Directives (medical power of attorney for healthcare, not financial)
  • Educate and advise on patient “Rights and Responsibilities”
  • Assist with finding emotional and spiritual support while hospitalized
  • Assist patients and families with facility policies for patients
  • Provide access to the John D. Archbold Memorial Hospital Ethics Committee
  • Share information on community-based on-call Volunteer Clergy Service
  • Assist patients with utility services and extensions
  • Guide navigating the healthcare delivery system when families aren’t sure where to turn
  • Provide central location for lost and found items

Kevin Cates, Patient Advocate

Taylor Smith, Patient Advcoate

Patients or family members with questions, comments, or complaints should contact the Patient Representatives at 229.228.2782 or 229.228.8086.

Core Values
  • Quality
  • Leadership
  • Innovation
  • Community
  • Impact